A major Technology Company is currently in need of an outgoing, results-driven Helpdesk Support Analyst to provide technical support to its New Jersey office. This is a terrific opportunity for an IT professional with solid experience in a similar role to further a career with a leading insurance company! If you are a well-spoken and focused professional, apply today for immediate consideration!

Technology Company

The Help Desk Analyst will be responsible for ensuring proper application operation so that end users can accomplish business tasks, including: receiving, prioritizing, documenting, and actively resolving end user help requests. The scope of this position includes mailbox monitoring, remedy tracking and reporting, global implementation and support for the application.

• 4+ years of experience in a similar role
• Good writing and communication skills
• Ability to interact with all levels of Management
• Ability to prioritize and facilitate assignments with minimal supervision
• Ability to handle multiple tasks and support special project needs
• Ability to work independently and as part of a team
• Proficient in troubleshooting MS Word, Excel, Access & PowerPoint

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